Overview

At The Vintage Poster, we stand behind the quality and authenticity of our vintage posters. Our refund and returns policy is designed to ensure customer satisfaction while protecting the integrity of our collectible inventory.

Return Window

You may return any item within 3 days of delivery for a refund.   After 3 days have passed since your purchase delivery, we cannot offer you a full refund.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and Unaltered: The poster must be in the exact condition as received. No trimming, framing, mounting, or alterations are permitted.
• Original Packaging: The poster must be in its original protective packaging or wrapping.

Non-Returnable Items

Posters showing damage after delivery, such as tears, writing, tape marks, or framing damage, and items returned without their original packaging.

Return Process

1. Contact Us: Email us within 3 days of delivery with your order number and reason for return.
2. Obtain Return Authorization: We will provide return shipping instructions and an authorization number.
3. Ship at Your Expense:  Shipping costs are non-refundable (except for damaged or defective items.)  We recommend using a trackable shipping service with insurance for valuable items.
4. Inspection Upon Receipt: Once we receive and inspect your returned item, we will verify it meets return eligibility criteria.
5. Refund Processing: Upon approval, refunds are processed within 5-7 business days to your original payment method.

Return Shipping Address

• The Vintage Poster
• 12128 N. Division St. #128
• Spokane, WA 99208

• Refunds are issued to the original payment method used for purchase
• Processing time: 5-7 business days after we receive and approve your return
• Shipping costs are non-refundable (except for damaged or defective items).

Partial Refunds

Partial refunds may be issued in the following situations:

• Item shows any signs of display, handling, or environmental exposure
• Original packaging is damaged or missing
• Item condition has changed from the time of purchase for any reason not attributable to a shipping error
• Return is initiated after the 3-day delivery window

Defective or Damaged Items

If your poster arrives damaged or defective, email us at info@TheVintagePoster.com within 3 days of delivery with your order number and photos of the damage. Once we confirm the issue, we will send you a prepaid return label at our expense and refund your purchase to your original payment method within 5-7 business days of receiving the item.

Gifts

If your item was marked as a gift at purchase:

• Gift recipients must initiate returns within 3 days of delivery
• Refunds are issued as store credit or gift card
• If the original purchaser initiates the return, the refund is issued to the original payment method

Final Sale Items

Items marked as Final Sale at the time of purchase cannot be returned for any reason. These are typically rare, highly prized, or one-of-a-kind pieces clearly marked at checkout.

Sale and Clearance Items

Only regular-priced items may be returned. Items purchased at a discount or marked as clearance cannot be returned for refund.

Our Commitment

We take pride in authenticating and carefully handling every poster. If you have any concerns about your purchase or questions about this policy, please don’t hesitate to contact us.

Contact Us

For questions or to initiate a return, please contact us at:

Email: info@TheVintagePoster.com
Website: www.thevintageposters.net