Refund and Returns Policy

Overview

At The Vintage Posters, we stand behind the quality and authenticity of our vintage posters. Our refund and returns policy is designed to ensure customer satisfaction while protecting the integrity of our collectible inventory.

Return Window

You may return any item within 3 days of delivery for a refund or exchange. After 3 days have passed since your purchase delivery, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and Unaltered: The poster must be in the exact condition as received. No trimming, framing, mounting, or alterations are permitted.
• Original Packaging: The poster must be in its original protective packaging or wrapping.
• Authenticity Verified: The poster must retain its original condition markers and authentication documentation (if applicable).
• No Signs of Display: The poster must not have been displayed, hung, or exposed to light or environmental conditions.

Non-Returnable Items

The following items cannot be returned:

• Custom framing services
• Custom matting services
• Posters that show signs of handling, creasing, or condition changes
• Posters purchased as-is or final sale items (clearly marked at purchase)
• Gift cards
• Digital products or downloadable content

Return Process

1. Contact Us: Email us within 3 days of delivery with your order number and reason for return.
2. Obtain Return Authorization: We will provide return shipping instructions and an authorization number.
3. Ship at Your Expense: You are responsible for all return shipping costs. We recommend using a trackable shipping service with insurance for valuable items.
4. Inspection Upon Receipt: Once we receive and inspect your returned item, we will verify it meets return eligibility criteria.
5. Refund Processing: Upon approval, refunds are processed within 5-7 business days to your original payment method.

Return Shipping Address

[Your physical address will be provided with return authorization]

Refund Processing

• Refunds are issued to the original payment method used for purchase
• Processing time: 5-7 business days after we receive and approve your return
• Shipping costs are non-refundable
• Return shipping costs will be deducted from your refund

Partial Refunds

Partial refunds may be issued in the following situations:

• Item shows any signs of display, handling, or environmental exposure
• Original packaging is damaged or missing
• Item condition has changed from time of purchase for any reason not attributable to a shipping error
• Return is initiated after the 3-day window

Defective or Damaged Items

If you receive a poster that arrived damaged due to shipping or is defective, please:

1. Notify us immediately (within 24 hours of delivery) with photos of the damage
2. Do not discard packaging – we may need to inspect the original packaging
3. Provide photos showing the damage clearly

Defective or shipping-damaged items may qualify for replacement or refund at no cost to you, at our discretion.

Exchanges

We offer exchanges for defective or damaged items only. To request an exchange:

1. Contact us with your order number and reason for exchange
2. Ship the defective item back to us (we will cover return shipping for damage claims)
3. Upon receipt and inspection, we will ship your replacement item

Gifts

If your item was marked as a gift at purchase:

• Gift recipients must initiate returns within 3 days of delivery
• Refunds are issued as store credit or gift card
• If the original purchaser initiates the return, the refund is issued to the original payment method

Final Sale Items

Items marked as Final Sale at the time of purchase cannot be returned or exchanged for any reason. These are typically rare, highly prized, or one-of-a-kind pieces clearly marked at checkout.

Sale and Clearance Items

Only regular-priced items may be returned. Items purchased at a discount or marked as clearance cannot be returned for refund, though they may be exchanged if defective.

Our Commitment

We take pride in authenticating and carefully handling every poster. If you have any concerns about your purchase or questions about this policy, please don’t hesitate to contact us.

Contact Us

For questions or to initiate a return, please contact us at:

Email: info@TheVintagePoster.com
Website: www.thevintageposters.net